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If you need to cancel or reschedule your appointment, we kindly ask that you inform us at least 24 hours in advance of your scheduled time.
Cancellations or rescheduling requests made less than 24 hours before the appointment time are considered late cancellations and may result in forfeiture of the deposit or any prepaid amount.
Failure to attend your appointment without prior notice will be recorded as a no-show. In such cases, the deposit or any prepaid amount will not be refunded.
Cancellations or appointment changes made on the day of the scheduled visit are treated as same-day cancellations and are subject to the same conditions as late cancellations.
Deposits and prepaid amounts are applied to secure appointment time and practitioner availability. These amounts are non-refundable in cases of late cancellation, same-day cancellation, or no show.
All cancellations or rescheduling requests must be communicated directly to Serenity Aesthetic Clinic via phone or WhatsApp. Cancellation requests are considered valid only once received and confirmed by our team.
Repeated late cancellations or no shows may require full prepayment to confirm future appointments.
In exceptional situations, such as unforeseen medical or emergency circumstances, cancellation requests may be reviewed on a case by case basis at the clinic’s discretion.
At Serenity Clinic, our expert doctors are passionate about creating safe, natural-looking results. You’re in trusted hands every step of the way.
